Collaborative CRM (CCRM)
Advertisement
Techopedia Explains Collaborative CRM (CCRM)
Collaborative CRM is categorized as follows:- Interaction management: Enhances business-to-customer (B2C) communication
- Channel management: Uses current technologies and trends to improve channel interactions
Collaborative CRM advantages are as follows:
- Identifies customer service cost reduction opportunities
- Integrates data to create an enhanced customer service overview
- Facilitates customer-channel interaction
Advertisement
Synonyms
Collaborative Customer Relationship Management
Related Reading
- Cloud Computing and SaaS: Why People Get Them Confused
- Single-Tenant vs. Multi-Tenant Applications: How to Choose
- Multimodal Learning: A New Frontier in Artificial Intelligence
- Uncovering Security Breaches
- 10 Big Data Do's and Don'ts
- Can the Blockchain Be Hacked?