Collaborative CRM (CCRM)
Advertisement
Techopedia Explains Collaborative CRM (CCRM)
Collaborative CRM is categorized as follows:- Interaction management: Enhances business-to-customer (B2C) communication
- Channel management: Uses current technologies and trends to improve channel interactions
Collaborative CRM advantages are as follows:
- Identifies customer service cost reduction opportunities
- Integrates data to create an enhanced customer service overview
- Facilitates customer-channel interaction
Advertisement
Synonyms
Collaborative Customer Relationship Management
Related Reading
- Cloud Computing and SaaS: Why People Get Them Confused
- Data Quality: Why Diversity is Essential to Train AI
- How to Set Up a Static IP Address
- AI in the Enterprise: 3 Key Application Areas
- 5 Ways AI is Changing Art
- AI's Got Some Explaining to Do